Privacy Policy

Transkro Ltd, including its courier, parcel and logistics service operated under the name Transkro Express (collectively referred to as “Transkro”, “we”, “us” or “our”), respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you use transkro.com, transkroexpress.com, our shipment tracking services, payment channels, customer support channels or other related services.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

• Identity and contact information: names, telephone numbers, email addresses, residential or business addresses and organisation details.
• Shipment information: sender and recipient details, pickup and delivery locations, parcel descriptions, declared values, tracking numbers, delivery instructions and proof of collection or delivery.
• Payment information: payment method, amount paid, transaction reference and payment status. Electronic card or mobile money payments may be processed securely by authorised payment service providers such as Paystack. Transkro does not ordinarily receive or store your full card details.
• Account and communication information: enquiries, complaints, feedback, customer service messages and records of communication with us.
• Technical information: internet protocol address, browser type, device information, pages visited, access times, cookies and similar website usage data.
• Verification and security information: signatures, collection codes, identification details or other information reasonably required to confirm the identity of a sender, recipient or authorised collector.

2. How We Collect Information

We may collect personal information:

• directly from you when you create a shipment, make a payment, complete a form, contact us or visit a branch;
• from a sender who provides your details as the intended recipient or authorised collector of a shipment;
• automatically through our websites, cookies, server logs and related technologies; and
• from payment processors, transport partners, riders, agents or other service providers involved in completing a requested service.

3. How We Use Your Information

We may use personal information to:

• create, process, transport, track and deliver shipments;
• contact senders, recipients and authorised collectors about shipment status or delivery arrangements;
• process and reconcile payments, refunds and related financial records;
• verify identity, prevent fraud, investigate suspicious activity and protect our customers, staff and systems;
• respond to enquiries, complaints, claims and customer support requests;
• improve our websites, services, operations and customer experience;
• send operational messages such as payment confirmations, tracking updates, collection codes and delivery notices;
• send promotional messages where you have consented or where otherwise permitted by law, with an option to opt out;
• comply with legal, regulatory, accounting, tax, audit and law-enforcement requirements; and
• establish, exercise or defend legal claims.

4. Lawful and Fair Processing

We process personal information only where there is a lawful basis to do so. This may include your consent, the performance of a contract or requested service, compliance with a legal obligation, protection of a legitimate interest, or another lawful ground recognised under the laws of Ghana, including the Data Protection Act, 2012 (Act 843).

5. Sharing of Information

We do not sell or rent your personal information. We may share relevant information only where necessary with:

• Transkro branches, authorised staff, agents and riders;
• transport operators and logistics partners assisting with intercity or last-mile delivery;
• payment processors, banks and financial service providers;
• SMS, email, hosting, mapping, security, analytics (including Google Analytics where consent has been given) and other technology service providers;
• professional advisers, auditors, insurers or claims handlers; and
• government agencies, regulators, courts or law-enforcement bodies where disclosure is required or permitted by law.

Service providers are expected to use personal information only for the purposes for which it was disclosed and to apply appropriate safeguards.

6. Cookies, Browser Storage and Website Analytics

Our websites use cookies, local browser storage and similar technologies for essential website functions, security, remembering preferences and improving the operation of our services. Some browser storage is necessary for features such as remembering a visitor's privacy choice and may operate without analytics consent.

With your permission, transkroexpress.com uses Google Analytics to help us understand how visitors use the website. Google Analytics may collect information such as pages visited, approximate geographic location, device and browser information, traffic source, session activity and general interaction with the website. We use this information in aggregate to understand website traffic, evaluate engagement and improve our services and customer experience.

Google Analytics is treated as a non-essential analytics service on the Transkro Express website. It is not enabled through our consent mechanism unless you choose to allow analytics. You may select Accept All to allow analytics or Reject Non-Essential to continue without analytics tracking.

Your analytics preference is stored in your browser so that we can remember your choice. You can change your decision later by selecting Cookie Settings in the website footer. If you withdraw analytics permission, the website will continue to provide its essential functions.

Google may process analytics information in accordance with its own privacy and data-processing practices. You may also use browser controls to delete stored cookies or website data. Deleting browser data may cause the website to ask for your privacy preference again on a future visit.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and financial records, resolve disputes, enforce agreements, prevent fraud and meet legal or regulatory obligations. When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

8. Data Security

We use reasonable administrative, technical and physical safeguards to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure. These measures may include access controls, authentication, secure hosting, staff confidentiality obligations, transaction monitoring and system backups. However, no electronic transmission or storage system can be guaranteed to be completely secure.

9. Your Rights

Subject to applicable law, you may have the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• object to certain processing or request that processing be restricted;
• withdraw consent where processing is based on consent;
• request deletion of information where there is no lawful reason for continued retention; and
• raise a complaint with Transkro or the Ghana Data Protection Commission.

We may need to verify your identity before acting on a request. Some information may be retained where required by law or for legitimate record-keeping purposes.

10. Information About Other People

When you provide us with another person's information, including a recipient, sender, employee or authorised collector, you confirm that you are authorised to provide the information and that the person may reasonably expect Transkro to use it for the shipment or service requested.

11. Children’s Privacy

Our services are not directed at children acting independently. Where information relating to a child is required for a shipment or service, it should be provided by a parent, guardian or other person with lawful authority.

12. Third-Party Links and Services

Our websites may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Transkro is not responsible for the privacy or security practices of third parties that we do not control.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, legal requirements or business practices. The revised version will be published on this page with a new effective date. Material changes may also be communicated through our websites or other appropriate channels.

14. Contact Us

To ask a privacy question, exercise your rights or submit a complaint, please contact Transkro through our website contact page or the contact details below.

Transkro Express is a courier, parcel and logistics service operated by Transkro Ltd.