Prohibited Items Policy

This Prohibited Items Policy explains the items that must not be submitted for transportation through Transkro Express, a courier, parcel and logistics service operated by Transkro Ltd.

The policy applies to all senders, recipients, customers, agents, employees, riders, transport partners and other persons involved in parcels handled through the Transkro Express network.

1. Purpose of This Policy

This policy is intended to protect customers, staff, transport partners, the public, property and the wider Transkro Express network from safety, security, legal, financial and reputational risks.

2. Customer Responsibility

The sender is responsible for:

• knowing the true contents of every parcel submitted;
• providing a complete and accurate description of the contents;
• complying with applicable laws and regulations;
• informing us of any item requiring special handling;
• obtaining any licence, permit or authorisation required by law; and
• ensuring that the parcel is safe and suitable for transportation.

3. Items Strictly Prohibited

4. Items Requiring Prior Approval

Some items are not automatically prohibited but may only be accepted after prior discussion, risk assessment, proper declaration, suitable packaging and any required documentation.

These may include:

• mobile phones, laptops, cameras and other valuable electronics;
• jewellery, precious metals, gemstones and high-value personal items;
• cash, negotiable instruments, cheques, vouchers and gift cards;
• important original documents, certificates, passports and legal instruments;
• medicines and pharmaceutical products;
• food, agricultural products and perishable goods;
• liquids, creams, oils and semi-liquid products;
• fragile glassware, ceramics and delicate equipment;
• batteries, power banks and battery-powered equipment;
• sharp tools and cutting instruments;
• chemicals used for lawful domestic, agricultural or industrial purposes;
• items with unusual weight, size or handling requirements; and
• any parcel valued above the current high-value threshold.

5. Cash and Financial Instruments

Customers should not send cash, bearer instruments, blank cheques, bank cards, confidential access credentials, lottery tickets, negotiable securities or similar items without written approval from Transkro Express.

Where such an item is accepted under an approved arrangement, additional conditions, documentation, declared-value requirements and liability limits may apply.

6. Medicines and Medical Items

Medicines may only be accepted where they are lawfully possessed, properly labelled, securely packaged and suitable for normal transportation.

Transkro Express does not provide temperature-controlled, emergency medical, biological, blood-product or specialised pharmaceutical transportation unless expressly agreed in writing.

7. Food and Perishable Goods

Food and perishable goods may only be accepted where the expected delivery period, packaging and route are suitable.

Transkro Express may refuse items likely to spoil, leak, produce odour, contaminate other parcels or require refrigeration, controlled temperature or specialised handling.

8. Liquids and Leakage Risks

Lawful liquids must be sealed in leak-proof containers, protected with suitable internal packaging and placed in a strong outer package.

We may refuse any liquid that is flammable, corrosive, toxic, unstable, unidentified or likely to damage other parcels.

9. Batteries and Electronic Equipment

Batteries, power banks and battery-powered devices must be declared before acceptance. They must be switched off where applicable and packaged to prevent accidental activation, short circuit, overheating, crushing or movement.

Damaged, swollen, leaking, recalled or defective batteries will not be accepted.

10. Fragile and High-Value Items

Fragile and valuable items must be declared and packaged appropriately. Transkro Express may require photographic records, proof of value, reinforced packaging, identity verification, signature confirmation or other special handling measures.

We may refuse an item where the value cannot be reasonably verified, the packaging is inadequate or the transportation risk is considered excessive.

11. Documents and Confidential Materials

Original certificates, passports, licences, examination materials, confidential documents, legal instruments and irreplaceable records should only be sent after the customer has considered the risk and confirmed that the selected service is appropriate.

Copies should be retained wherever possible. Transkro Express will not be liable for consequential losses arising from the loss or delayed delivery of documents, except as required by applicable law.

12. Right to Inspect

Transkro Express may ask the sender to open a parcel before acceptance. We may also inspect a parcel after acceptance where reasonably necessary for safety, security, fraud prevention, compliance, damage assessment or another lawful operational purpose.

Refusal to permit a reasonable inspection may result in rejection, suspension or return of the parcel.

13. False Declaration or Concealment

A sender must not conceal prohibited contents, use a false description, misstate the value, disguise the nature of an item or provide misleading information.

Where this occurs, Transkro Express may:

• refuse or stop the shipment;
• hold or isolate the parcel;
• return it at the sender's cost;
• surrender it to an appropriate authority;
• recover costs arising from the incident;
• reject any refund or compensation claim; and
• take any other lawful action considered necessary.

14. Detention, Seizure and Reporting

A parcel may be detained, seized, inspected or confiscated by a lawful authority. Transkro Express may cooperate with law enforcement agencies, regulators and other authorised bodies where required or reasonably necessary.

Compensation will not ordinarily be payable where an item is detained, seized or confiscated by a lawful authority acting within its powers.

15. Rejection or Return of a Parcel

Transkro Express may reject, suspend, stop, return or refuse delivery of a parcel where:

• the contents are prohibited or restricted;
• the sender refuses inspection;
• the parcel is unsafe or improperly packaged;
• required information is missing or false;
• necessary permits or documents are unavailable;
• the risk is considered excessive;
• transporting the parcel would breach the law; or
• acceptance would endanger persons, property or other parcels.

16. Costs Caused by Prohibited Items

The sender may be responsible for reasonable costs arising from a prohibited, dangerous, falsely declared or improperly packaged item. Such costs may include inspection, storage, isolation, cleanup, damage to other property, return transportation, disposal and legal or regulatory expenses.

17. Refunds and Compensation

Service charges relating to a parcel rejected, detained, returned, seized or stopped because of prohibited contents or false declaration may be non-refundable.

Compensation will not be payable for prohibited or restricted items transported contrary to this policy, applicable law or company instructions.

See our Refund Policy and Customer Compensation Policy for further information.

18. Relationship With Other Policies

This Prohibited Items Policy should be read together with our:

• Terms of Service;
• Delivery Policy;
• Refund Policy;
• Privacy Policy; and
• Customer Compensation Policy.

19. Changes to This Policy

Transkro Express may revise this policy to reflect changes in legal requirements, safety standards, operational experience, transport partner conditions or business practices.

The revised policy will be published on this page with an updated effective date.

20. Contact Us Before Sending

Where you are unsure whether an item is permitted, contact Transkro Express before presenting the parcel. Do not send an item merely because it is not specifically named in this policy.

Transkro Express is a courier, parcel and logistics service operated by Transkro Ltd. This policy is a general guide and does not replace any applicable law, regulatory requirement or specific written service condition.